Frequent questions and answers
Because we wonder all day around
We don’t mind, just as long as it doesn’t come back damaged. Please note that if you take your bike far away from us we may not be able to offer support if something goes wrong.
We don't. We have not been unable to find any insurance provider in the UK that provides cover for hire equipment. If you lose a bike, you have to pay for it. When you hire a bicycle from us you accept the same responsibility as if you own the bicycle yourself. I.e. If the bicycle is stolen, it is your loss.
If you have not yet done so, visit the Verifications section of your Dashboard to upload your photo ID in your dashboard.
Please check you're happy with your bike before you leave the hire centre. Occasionally problems do happen with bicycles while they are out on hire. Please bring it back to us. We will check the problem. If we find that it has been damaged by reckless use/ theft or the like, you may be charged for the repair, as per our hire contract conditions. This is a rare occurrance.
The payment needs to be made by credit or debit card, we will keep the card details as a security deposit. And you will also need a valid photo ID (drivers licence, passport, ID).
WWe have a fleet of identical Christiania tricycles that can accommodate up to 4 children. These are also suitable for commercial as individual bikes or the whole fleet (5). In addition we have a Bakfiets long and short that can carry max 2 children each. We also have a Bicicapace, a sound bike and a Market Stall. Find out more on the hiring process.
We are very sorry when this happens. It does occassionally happen and it's something out of our control. It may be caused by cycling through some glass for example. You have to walk the bike back to us or bring it on a train or in a taxi (black cabs can take bikes). We repair the puncture free of charge/or exchange you for another bike. You must not ride on a flat tire- this damages the wheel. If you ride on a flat tire, you may have to pay for a wheel repair or a new wheel.
We are very sorry when this happens. It does occassionally happen and it's something out of our control. It may be caused by cycling through some glass for example. You have to walk the bike back to us or bring it on a train or in a taxi (black cabs can take bikes). We repair the puncture free of charge/or exchange you for another bike. You must not ride on a flat tire- this damages the wheel. If you ride on a flat tire, you may have to pay for a wheel repair or a new wheel.