Question 1

Can I take the bike outside of London?

Accepted Answer

Yes. You may take the cargo bike outside of London, but our ability to support you (e.g. assistance or swaps) becomes limited the farther you are from our base. You remain fully responsible for the bike's safety and condition for the entire rental period.

Question 2

Do you offer insurance for theft or damage?

Accepted Answer

We currently do not provide separate insurance. As stated in the rental agreement, you accept responsibility for theft, loss, or major damage—similar to ownership—so please secure the bike with the supplied locks and store it safely overnight.

Question 3

What if the bike experiences a mechanical issue during my rental?

Accepted Answer

Please thoroughly check the bike at pick‑up. If a mechanical issue arises, contact us and return the bike for inspection. Issues caused by misuse, negligence, or reckless operation may incur repair charges. Genuine faults are rare and we'll work to resolve them quickly.

Question 4

What documents and payment methods are required?

Accepted Answer

Payment is by credit or debit card via our secure Stripe checkout. A valid photo ID (passport, driver's licence, or national ID) must be presented. We keep a copy until the bike is returned in acceptable condition.

Question 5

What types of cargo bikes do you offer?

Accepted Answer

Our small fleet focuses on Babboe electric tricycles designed to carry up to two children (and a small pet). They are stable, family‑friendly, and ideal for sightseeing or light commercial use.

Question 6

What should I do if I get a puncture?

Accepted Answer

Stop riding immediately to prevent rim damage. Walk the bike back to us. We will repair the puncture or provide a replacement where possible. Riding on a flat tire can damage the wheel and may lead to a repair charge.

Question 7

How do I book a cargo bike?

Accepted Answer

Book directly on gozoom.uk: choose your rental duration, review inclusions, and complete payment through Stripe. Advance booking is recommended for multi‑day or peak‑period rentals.

Question 8

What payment methods do you accept?

Accepted Answer

All major credit and debit cards. Payments and security deposits are processed through Stripe for security and compliance.

Question 9

Is a security deposit required?

Accepted Answer

Yes. A pre‑authorisation (security deposit) is placed on your card and released after timely, safe return of the bike. The amount is shown during checkout.

Question 10

What are my contractual obligations?

Accepted Answer

Return the bike on time, keep it secured with the provided locks, report issues or theft immediately, and avoid misuse. You are financially responsible for loss or damage outside normal wear. Full terms are available before you confirm the booking.

Question 11

Are photos taken before and after rental?

Accepted Answer

Yes. We photograph the bike before hand‑over and upon return to document condition for transparency for both parties.

Question 12

What is the minimum rental period?

Accepted Answer

Typically one day. Promotional offers or special events may have different minimums—see the booking interface for any variations.

Question 13

What happens if I return the bike late?

Accepted Answer

Late returns can impact the next customer. Additional charges may apply. Contact us as early as possible if you anticipate a delay so we can attempt to accommodate.

Question 14

What is your cancellation policy?

Accepted Answer

Refund eligibility depends on notice period. Earlier cancellations may receive partial refunds. See the detailed cancellation terms during checkout and in the Terms & Conditions.

Question 15

Are there any age restrictions?

Accepted Answer

Renters must be 18+ and present valid photo ID. Prior cycling experience—especially with larger or cargo style bikes—is strongly recommended for safety.

Question 16

Am I responsible for maintenance during rental?

Accepted Answer

You are expected to keep the bike secure, clean, and properly locked. Do not attempt complex repairs yourself—notify us for mechanical issues. Normal minor adjustments may be fine, but please consult if unsure.

Question 17

Do you offer delivery or collection services?

Accepted Answer

Standard rentals are collected and returned at our location. We can arrange London delivery for an additional £50—contact us prior to booking to confirm availability.

Frequently Asked Questions

Can I take the bike outside of London?+

Do you offer insurance for theft or damage?+

What if the bike experiences a mechanical issue during my rental?+

What documents and payment methods are required?+

What types of cargo bikes do you offer?+

What should I do if I get a puncture?+

How do I book a cargo bike?+

What payment methods do you accept?+

Is a security deposit required?+

What are my contractual obligations?+

Are photos taken before and after rental?+

What is the minimum rental period?+

What happens if I return the bike late?+

What is your cancellation policy?+

Are there any age restrictions?+

Am I responsible for maintenance during rental?+

Do you offer delivery or collection services?+